Exchanges & Returns
RECEIVED THE WRONG PRODUCT?
If you think you’ve received the wrong product or part of your order is missing then please contact our Customer Service Team by using our Contact us form or send us an email at email@example.com.
If you think that a product is defective or mis-described, please contact our Customer Service Team by using our Contact us form or send us an email at firstname.lastname@example.org. One of our Customer Service Team will be able to advise you on how to return your goods.
All returns for potentially defective products will be examined once they have been received by us and we will notify you if you are entitled to a refund via email within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 14 calendar days of the day we notified you via email that you were entitled to a refund for these products. If it is the case that we notified you that you are entitled to a refund, you will receive a full refund of the price paid for the product, the original delivery charges and the cost of returning the product to us.
We hope you are completely happy with your Bsensible products, however, if you aren’t, there’s no need to worry. You can return a product by post to Bsensible Returns EFB Offices, A3 Eashing, Off Hurtmore Road, Godalming, Surrey GU86AA within 30 days of the date of dispatch (or 14 days of the date of dispatch for clearance items). The date of dispatch is displayed on the invoice contained in your original parcel. In each case please enclose the delivery note provided in your original parcel and complete the relevant sections for refunds/exchanges.
Please be sure to obtain a proof of posting from your Post Office, you might need this. Please note that we cannot be held responsible for any items which fail to reach us or for delays in your exchange/return reaching our warehouse.
If you return a product under our goodwill returns policy, you will receive a full refund of the price paid for the product, but you will not receive a refund of the original delivery charges or the cost of returning the product to us.
We will endeavour to process your refund and/or exchange with 14 calendar days of receiving the product back.
If you have purchased products as part of an offer or discount, the amount refunded will be adjusted accordingly to reflect any failure to meet the original requirements for the offer or discount as a result of returning the product.
Products must be returned in their original condition. We may reduce any refund due to you to reflect any reduction in the value of the product due to how you have handled it.